Your privacy is our commitment

In Natupharma, your trust, and privacy are our priority. This policy describes how we collect, use, protect and share the personal information you give us when you use our website and services purchased online.

1. Information we collect

To process your orders and to improve your shopping experience, we may collect the following personal information:

  • Full name
  • Phone
  • e-Mail
  • Address,
  • Information about the payment methods

Additionally, we use tracking tools like Google Analytics 4 (GA4), Target Pixel, CAPI and Google Tag Manager to analyse the traffic to this site, and customize the browsing experience.

2. Use of information

The information collected is used to:

  • To process your orders and payments securely
  • Send purchase confirmations and updates pertaining to your order
  • Provide personalised customer service
  • to Enhance the experience on our site and tailor our communications
  • to Send promotions or information relevant only if you have agreed to receive them

3. Sharing of the information

Your personal information may be shared only with third parties that provide the fulfillment of our services, including:

  • Courier companies for delivery of your products,
  • payment Gateways (such as Recurrent) to process your transactions safely
  • Institutions that may require the information for legal obligations

In no event will we sell or rent your data to third parties.

4. Security of data

We implement security measures to protect your personal information. The credit or debit cards are not stored on our website, but which are processed directly through the payment gateway secure Recurring.

5. User’s rights

You have the right to:

  • Request access to, correction or deletion of your personal data
  • to unsubscribe from our promotional communications at any time

To exercise these rights, you can contact us through the means listed below.

6. Cookies and tracking technologies

We use cookies and similar technologies to improve the browsing experience and personalize content and ads. You can set your browser to block them if you want, although certain features of the site may be affected.

7. Changes in policy

We may update this policy from time to time. Any change will be notified and will indicate the date of the last update.

8. Contact details

If you have questions or want to exercise your rights over your personal information, please contact us:

  • E-mail: sales@natupharma.com.gt
  • Phone: +502 4829-1002