Returns and refunds

In Natupharma we work hard so that every order gets to you, so fast, discreet and safe. However, we understand that situations may arise special.

In case you don’t find you at the address indicated at the time of delivery, our ally logistics will be up to two or three additional attempts for you to receive your order. We want you to have the peace of mind that we will do everything possible to deliver your purchase without any additional charges.

Our commitment is your satisfaction and trust. If there is any extraordinary situation with your delivery, our team will be available to assist you and find the best solution, always with the same respect and care that we put into each product that we offer.